Account Deletion Privacy Policy

Last Updated: 12/01/2025

This Account Deletion Privacy Policy explains how users of [Your App Name], developed by [Your Developer/Company Name], can request deletion of their account and what happens to their data after the request is processed. This policy is linked from our Google Play Store listing in compliance with Google Play Account Deletion requirements.

1. How to Request Account Deletion

Users can request deletion of their account in the following ways:

1.1 In-App Request

• Open Nayab Labs & Diagnostic Centre
• Go to Dash board => My accounts
• Select “Delete Account”
• Confirm your request

1.2 Email Request

If you cannot access the app, you may request deletion by contacting us at:
📧 info@nayablabs.com

Your email must include:

• Registered phone number / email
• Full name
• Request statement: “I want to delete my account.”

Once we verify the request, your deletion will be processed.

2. What Data Is Deleted

When a user requests account deletion, the following data will be permanently deleted from our servers:

2.1 Personal Identification Data

• Name
• Phone number
• Email address
• Profile information
• Address details
• 2.2 User Account Data
• Login credentials
• In-app preferences
• Notification settings

2.3 Operational Data (User-Specific)

• Booking history
• Test requests
• Status logs
• App usage records (user-linked)

3. What Data Is Retained

To maintain system integrity and comply with medical, regulatory, and legal requirements, some data must be retained even after account deletion.

3.1 Data Retained for Legal or Medical Purposes

• Diagnostic test reports
• Laboratory results
• Doctor test orders
• Billing or transaction records (if applicable)

3.2 Retention Time

These records may be kept for [X years as required by local medical/regulatory law] before being permanently deleted or anonymized.

3.3 Anonymized Data

Some operational data may be converted to anonymized, non-identifiable form and used for:

• Analytics
• Service improvement
• Performance evaluation

This data cannot be traced back to any individual.

4. Deletion Timeline

Requests are reviewed within 3 business days.

Once verified, personal and account-related data are removed within 7 days.

Users will be notified when the deletion is complete.

5. Effects of Account Deletion

After deletion:

• You will no longer be able to access your account.
• All personal data listed in Section 2 will be permanently removed.
• Deleted accounts cannot be restored.
• You must create a new account if you wish to use the app again.

6. Contact Information

For account deletion or privacy-related questions, contact us at:

Nayab Labs & Diagnostic Centre
📧 Email: info@nayablabs.com
📞 Phone: 051-111-770-770
📍 Address:  6-Pak Pavilion Plaza, 65-E, Fazal-e-Haq Road, Blue Area, Islamabad

Request for account deletion.