Privacy Policy

Last Updated: 12/1/2025

This Privacy Policy explains how our mobile application (the “App”) collects, uses, stores, shares, and protects personal information belonging to patients, riders, doctors, and administrators who use the platform. By accessing or using the App, you agree to the practices described in this Privacy Policy.

We are committed to safeguarding your privacy and ensuring the highest standards of data protection, especially regarding sensitive health information.

1. Information We Collect

We collect the following types of information to enable complete diagnostic service management:

1.1 Personal Information

Collected during registration and account creation:

• Full name
• Phone number
• Email address
• Gender (if required by diagnostic center)
• Address for home sample collection
• Profile details (for patients, riders, doctors, and admins)

1.2 Health & Diagnostic Information

• Laboratory test selections
• Uploaded medical reports
• Doctor test requests
• Diagnostic results and history
• Test schedules and related information

1.3 Operational & Workflow Information

• Rider task assignments
• Pickup and delivery status updates
• Sample collection confirmations
• Time logs and workflow activity records
• Admin management data

1.4 Device & Technical Information

Automatically collected to ensure app functionality:

• Device type and OS
• IP address
• App usage patterns
• Crash logs
• Push notification tokens

1.5 Location Information

• Rider live location for task navigation
• Patient address for home sample collection
  (Used only during operational tasks)

2. How We Use Your Information

We use your information solely to operate, improve, and secure our diagnostic workflow platform, including:

• Enabling patients to book tests and view reports
• Assigning riders for sample pickup and delivery
• Allowing doctors to request tests and access results
• Managing bookings, test data, and workflow activities
• Sending notifications and real-time status updates
• Verifying identity and ensuring authorized access
• Improving functionality, performance, and user experience
• We do not sell or rent your personal or medical data to third parties.

3. Sharing of Information

Your information may be shared only in the following cases:

3.1 With Diagnostic Center Staff

• Admins may access operational and patient request information
• Laboratory technicians may access necessary test details
• Riders may view patient contact/address for assigned tasks

3.2 With Doctors

• Doctors can access test results for their patients
• Doctors can submit test requests and monitor progress

3.3 Service Providers

Trusted third-party providers may help with:

• Cloud hosting
• Data storage
• Push notifications
• Technical support

These parties are bound by confidentiality and data protection agreements.

3.4 Legal Requirements

• We may disclose information if required by:
• Law enforcement
• Court orders
• Government regulations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for medical reports
• Secure authentication mechanisms
• Role-based access control
• Encrypted data storage and transfer
• Regular security audits

Despite our best efforts, no digital platform is fully secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal and medical information only as long as:

• Required to provide services
• Required by law for medical records
• Necessary for operational and audit purposes
• Users may request deletion of non-mandatory data at any time.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request corrections
• Request data deletion
• Withdraw consent
• Download your reports and information
• Restrict or object to specific data processing
• Requests can be made through the App or by contacting us.

7. Children’s Privacy

The App is intended for use by adults or under the supervision of licensed practitioners. We do not knowingly collect data from children without appropriate authorization.

8. Third-Party Links

The App does not contain external third-party advertising. Any external links (if included) follow their own privacy policies and are not governed by this document.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App with a revised “Last Updated” date. Continued use of the App constitutes acceptance of the updated policy.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Nayab Labs & Diagnostic Centre
Email: info@nayablabs.com
Phone: 051-111-770-770
Address:  6-Pak Pavilion Plaza, 65-E, Fazal-e-Haq Road, Blue Area, Islamabad