Effective Date: January 12, 2025

Welcome to the mobile application (“App”) operated by Nayab Labs & Diagnostic Centre. This Privacy Policy explains how we collect, use, disclose, protect, and manage information when you access or use our iOS application and related healthcare services.

Protecting the privacy and confidentiality of patient and user information is one of our highest priorities. We process personal and medical information solely for the purpose of delivering diagnostic, laboratory, and healthcare-related services through the App.

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Information We Collect

To provide healthcare and diagnostic services efficiently, the App may collect the following categories of information:

A. Personal & Account Information

When creating an account or using the App, users may provide:

• Full name
• Mobile number
• Email address
• Residential or sample collection address
• User role (such as patient, doctor, rider, laboratory staff, or administrator)

B. Medical & Diagnostic Information

Depending on the services used, we may collect and process:

• Laboratory test requests
• Diagnostic reports and results
• Prescriptions or medical documents uploaded by users
• Appointment and booking information
• Test history and report access activity

C. Operational & Service Information

To support healthcare operations and logistics, the App may process:

• Sample collection assignments
• Pickup and delivery updates
• Workflow and activity records
• Assignment completion status

D. Device & Technical Information

Certain information may be collected automatically to improve security, reliability, and application performance, including:

• Device type and operating system
• Application version
• IP address
• Error logs and crash reports
• Push notification tokens
• General application interaction data

E. Location Information

With user consent, the App may access location data for operational purposes, including:

• Home sample collection services
• Rider navigation during active assignments
• Delivery coordination and logistics

Location information is not used for advertising purposes or unrelated background tracking.

2. How We Use Information

Information collected through the App is used strictly for healthcare, diagnostic, and operational purposes, including:

• Scheduling and managing diagnostic appointments
• Processing laboratory tests and generating reports
• Delivering medical reports to patients and doctors
• Coordinating home sample collection services
• Enabling authorized doctors to review patient reports
• Sending appointment reminders and service notifications
• Improving application functionality, stability, and user experience
• Maintaining security and preventing unauthorized access
• Complying with applicable healthcare, legal, and regulatory obligations

We do not sell, rent, or trade personal information or medical records to advertisers or unrelated third parties.

3. Sharing of Information

We may share information only when necessary to provide healthcare services and maintain App functionality.

A. Authorized Healthcare & Operational Access

Based on assigned user roles:

• Doctors may access patient reports and diagnostic information
• Riders may access pickup and delivery assignment details
• Laboratory personnel may access testing-related information
• Administrators may oversee operational workflows and support activities

B. Technology & Infrastructure Providers

We may engage trusted third-party service providers for:

• Cloud hosting and infrastructure
• Data storage and backup services
• Push notifications and communication services
• Technical support and maintenance

All service providers are contractually required to maintain confidentiality and implement appropriate security measures.

C. Legal & Regulatory Requirements

Information may be disclosed where required by applicable laws, regulations, legal proceedings, court orders, or healthcare compliance obligations.

4. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect information stored and processed through the App, including:

• Secure authentication systems
• Role-based access controls
• Encrypted data transmission
• Protected cloud infrastructure
• Continuous monitoring and security assessments

While we strive to protect all information, no digital platform or electronic transmission method can guarantee absolute security.

5. Data Retention

Information is retained only for as long as necessary to:

• Provide healthcare and diagnostic services
• Maintain operational and medical records
• Comply with legal, regulatory, and healthcare documentation requirements
• Resolve disputes and enforce agreements

Where permitted by applicable law, users may request deletion of eligible personal information.

6. User Rights & Choices

Depending on applicable privacy laws, users may have the right to:

• Access personal information
• Correct or update inaccurate information
• Request deletion of eligible data
• Withdraw previously granted permissions
• Obtain copies of medical records or reports
• Restrict or object to certain processing activities

Requests may be submitted through the contact information provided below.

7. Children’s Privacy

The App is intended for use by adults and authorized healthcare representatives. We do not knowingly collect personal information from children without appropriate authorization from a parent, legal guardian, or healthcare provider where required by law.

8. Apple Device Permissions

The iOS application may request access to certain device features and permissions, including:

• Camera access for uploading reports, prescriptions, or profile images
• Photo library access for document uploads
• Location services for sample collection and delivery operations
• Push notifications for reminders and service updates

Users may manage or revoke permissions at any time through their iPhone device settings.

9. Third-Party Services

The App may integrate with Apple services and other trusted technology providers necessary for application functionality and healthcare operations. These providers operate under their own privacy and security policies.

The App does not display third-party advertising networks.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technical, legal, or regulatory changes. Updated versions will be published within the App and through official communication channels.

Continued use of the App following any updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:

Nayab Labs & Diagnostic Centre

• Email: info@nayablabs.com
• Website: www.nayablabs.com
• Phone: 051-111-770-770
• Address: 6-Pak Pavilion Plaza, 65-E, Fazal-e-Haq Road, Blue Area, Islamabad, Pakistan