Effective Date: January 12, 2025

At Nayab Labs & Diagnostic Centre, we are committed to protecting your privacy and ensuring transparency regarding how your personal and medical information is managed through our mobile application (“App”).

This page explains the privacy choices available to users, including how you may access, update, manage, or request deletion of your information, as well as control certain device permissions and communication preferences.

1. Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your account and eligible personal data
• Withdraw permissions previously granted to the App
• Request copies of your medical reports or records
• Restrict or limit certain processing activities
• Disable push notifications or location access

These rights may be subject to legal, healthcare, regulatory, or operational requirements.

2. Managing Information Within the App

Users may manage certain account and profile information directly through the App, including:

• Updating profile information
• Modifying contact details
• Changing residential or collection addresses
• Managing notification preferences
• Updating passwords and account security settings

Users are responsible for ensuring that the information provided remains accurate and up to date.

3. Account Deletion & Data Removal Requests

If you wish to request deletion of your account or personal information associated with the App, you may contact us using the details provided below.

To help us process your request efficiently, please include:

• Your full name
• Registered mobile number or email address
• A brief description of your request

For security and verification purposes, additional information may be requested before processing deletion requests.

Please note that certain medical, operational, or transactional records may be retained where required by applicable healthcare regulations, legal obligations, audit requirements, or recordkeeping standards.

4. Managing Device Permissions

You may control App permissions directly through your iPhone device settings at any time, including:

• Location access
• Camera access
• Photo library access
• Notification permissions

To manage permissions on iPhone:

Settings → Privacy & Security → Select Permission Type → Nayab Labs App

Disabling certain permissions may limit specific App features or healthcare services.

5. Push Notifications & Communications

Users may opt out of non-essential notifications through device settings or App preferences. However, important service-related communications such as appointment reminders, report notifications, security alerts, or operational updates may still be sent where necessary.

6. Verification & Security Measures

To protect user privacy and prevent unauthorized access, certain privacy-related requests may require identity verification before they can be completed.

We reserve the right to decline requests that cannot be verified or that conflict with applicable legal or healthcare obligations.

7. Contact for Privacy Requests

For privacy-related inquiries, account deletion requests, or data access requests, please contact:

Nayab Labs & Diagnostic Centre

• Email: info@nayablabs.com
• Website: www.nayablabs.com
• Phone: 051-111-770-770
• Address: 6-Pak Pavilion Plaza, 65-E, Fazal-e-Haq Road, Blue Area, Islamabad, Pakistan