Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Nayab Labs for your healthcare needs. We strive to provide you with accurate and timely medical testing services. However, we understand that there may be situations where you require a refund or return. Please read the following policy carefully to understand our terms.

1. Eligibility for Refunds
We offer refunds in the following cases:
– **Service Cancellation by Nayab Labs:** If we are unable to provide the service due to unforeseen circumstances.
– **Duplicate Payment:** If you mistakenly make a duplicate payment for the same service.
– **Erroneous Test Results:** If there is a confirmed error in test results due to a lab error or misidentification, and a retest is not available.

2. Refund Requests
To request a refund, please contact us within 7 days of the issue arising. You can reach our support team at:
Email:** info@nayablabs.com
UAN:** 051-111-770-770

3. Non-Refundable Cases
Refunds will not be issued in the following cases:
– **Completed Services:** Once a test has been completed and the results delivered, the service is considered fulfilled.
– **Customer-Initiated Cancellations:** If you choose to cancel a test or package without any fault of Nayab Labs.
– **Delayed Results:** Slight delays in test results do not qualify for a refund, as timing can be influenced by various medical processes.

4. Refund Processing Time
If a refund is approved, it will be processed within 10-14 business days. Refunds will be made to the original payment method used during purchase. We will notify you by email or phone once the refund is issued.

5. Contact Us
For any queries regarding this policy, please contact us at:
Email:** info@nayablabs.com
UAN:** 051-111-770-770

We appreciate your trust in Nayab Labs. Our team is committed to providing reliable medical testing services, and we’re here to assist you with any questions or concerns regarding refunds or returns.